How we use your details
Last updated 16 October 2026
Who we are
Buffet Bliss & Gift Hampers in Hartlepool, run by Claire Smith, decides how your details are used. To ask us anything about them, call 07545 262522 or email buffetblissandgifthampers@gmail.com.
This ordering app is built and run for us by Launchpad Digital Solutions Ltd (company number 17308977). It handles your details on our behalf and only on our instructions.
What we collect, and why
When you place an order: what you ordered, your name, phone number, delivery address (house, street, town and postcode), any delivery notes you write, and your email address if you choose to give one.
We use these to take your order, prepare it, deliver it, and contact you about it (for example if we cannot find your address). We need them to carry out your order. We do not use your email or phone number for marketing.
A scrambled version of your connection address: stored with your order, only to stop automated spam orders. We cannot work out your address from it.
If you use the report-a-problem button: your message, your email if you give one, which screen you were on, and basic device and browser details. We use these to fix the problem.
Stored only on your phone, never sent to us: your basket, a copy of the menu, your answer to the allergy question for this visit, and any delivery addresses you tick "save" for. You can delete a saved address in the app, or clear this site's data in your browser settings. We do not use cookies for tracking or advertising.
Who can see your details
- Our staff and delivery drivers, to prepare and deliver your order.
- Launchpad Digital Solutions Ltd, which runs the app for us.
- Supabase, which stores our orders in a database in London.
- Cloudflare, which delivers this website to your phone.
- Google Fonts and an image hosting service, which supply the fonts and pictures on the page. They can see your device's connection address when the page loads, but not your order.
We do not sell your details or pass them on to anyone else, except where the law requires it.
Payment: at the moment you pay the driver in cash, so we take no card details. If we add card payment online, it will be handled by Stripe on its own secure page, and we will update this page first.
How long we keep them
- Your name, phone number, address, delivery notes and email: 12 months after your order, then they are removed from our records.
- The order itself (items and total, with no name or address): up to 6 years, because we must keep accounting records.
- Problem reports: 12 months, then deleted.
Your rights
You can ask us to show you the details we hold about you, correct them, delete them, or stop using them. Call or email us using the details above. We will reply within one month. If you ask us to delete an order's personal details sooner than 12 months, we will do so unless the law requires us to keep them.
If you are not happy with how we have used your details, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.